PHOTONOTICE.COM USER PRIVACY NOTICE.

Last updated December 2019

Photonotice.com is operated by the Redflex Group of Companies.

Who is Redflex?

Redflex Holdings Limited (ABN 96 069 306 216 ("Redflex") is an Australian public company listed on the Australian Securities Exchange whose registered office address is at 31 Market Street, South Melbourne, Victoria, Australia 3205. Redflex has subsidiaries in the United States of America (U.S.), Australia, United Kingdom (U.K.) and various other regions and countries (collectively, the "Redflex Group"). When we say "Redflex", "we" or "us" in this document, we mean Redflex Holdings Limited. The following are some of the companies in the Redflex Group and the countries in which each operates:

Company Country
Redflex Holdings LimitedAustralia
Redflex Traffic Systems Inc.U.S.
Redflex Traffic Systems Pty LtdAustralia
Redflex Traffic Systems Limited LimitedU.K.

Introduction

Redflex has prepared this User Privacy Notice ("Notice") to be provided to Users of Redflex websites photonotice.com, sgphotonotice.com, alcyon.photonotice.com, and associated domains (collectively, the "Website" or "Websites").

We think it is very important that you understand how we use your personal data, and we take our obligations in this regard very seriously. The purpose of this Notice is therefore to give you information about how Redflex collects, processes, stores and otherwise uses information we collect, and your potential rights in relation to that information.

We recognize that the User's ("your") privacy is important and the User ("you") cares how information about you is used. We are committed to protecting and respecting your privacy.

Please read the following carefully to understand our views and practices regarding your personal data and to assist you in making an informed decision about the information you share with Websites. Please note that by using this Website you are accepting the practices described in this Privacy Notice.

Collection and Processing of Personal Information

We process personal data only in compliance with applicable privacy and data protection laws, including the California Consumer Privacy Act ("the CCPA") and the Federal Driver's Privacy Protection Act ("the DPPA"). We are also bound by other legislations (Federal and State) which may likewise require us to meet privacy obligations. Redflex will ensure it complies with the law in respect of privacy.

Categories of Personal Information and Purpose of Collection

Categories of personal information collected or recevied Source/method of collection Business purpose
  • Vehicle license plate
  • Citation number
Provided by the User (you) to access the Website To process your request to review or pay your citation or notice through the Website.
  • Vehicle license plate
  • Video and still images
Collected when you pass through and activate one of our enforcement systems. We are required to collect and process this information in order to perform contractual obligations / automated enforcement services in accordance with customer contracts and to comply with municipal or state audit requirements. Our customers include certain municipal and government agencies.
  • Internet Protocol (IP) address
  • Login information
  • Computer software details such as browser and browser plug-in type and version, operating system and platform
  • Information collected by our website automatically and through cookies and other technologies, alone and in combination with the types of data described above
Collected automatically when you access the Website

For debugging to identify and repair errors with the Website and improve and enhance the service provided by the Website

To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or provide evidence for future prosecution for those responsible for that activity

To audit your interaction with the website

  • Telephone number
When you contact our service center by phone

To facilitate communication or a request you make.

To audit your interaction with our services

To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or provide evidence for future prosecution for those responsible for that activity

  • Name
  • Address
  • Email address
  • Telephone
Received from payment processing service. Provided as confirmation and reconciliation of payments processed through third-party data processors.

The Website is not directed toward children and we do not knowingly collect information from children under 16.

We may receive personal information if you use any other websites we operate, or which are linked to or other services we provide.

Distribution of Personal Information

Redflex does not rent, sell or trade any personal information about you to third parties for their commercial purposes.

Where directed by the User, we may disclose information to third parties assisting in the processing of a transaction initiated and requested by the User - (e.g. payment service providers).

We also work with third parties (including, for example, law enforcement customers, business partners, payment processors, analytics providers and search information providers) and may receive personal information from them. Our customers include certain government agencies.

In order to cooperate with legitimate governmental requests, subpoenas or court orders, to protect Redflex and/or our systems and customers, or to ensure the integrity and the operation of its business and systems, we may access and disclose any information we consider necessary or appropriate.

We are part of the global Redflex Group, and other entities in this group may be involved in delivering the service to you. To ensure that the services to you can be completed, your information may be shared with any of the entities within the Redflex Group. Where we do share data in this way, however, it is our policy to limit the categories of individual who have access to that personal information.

We may use de-identified information to undertake internal research for technological development and demonstration.

What Security is Provided

We are committed to protecting the security of the User's personal information. Transactions on the Websites are secured through Transport Layer Security (TLS, formerly SSL) encryption, to protect transactions from being accessed by unauthorized parties. Please note that most Internet browsers also offer security alerts that permit the User to determine whether or not the User's transmission is secured.

Cookies and Trackers

Cookies are small data files placed on the User's hard drive by a website so that the User's browser can be uniquely identified. The Website may use cookies for the purposes of making the site easier to use. At the moment, cookies are the only way to identify a unique anonymous visitor to the Website site and to understand how they navigate the website. An anonymous user to the Website remains anonymous in all cases. The Website does not attempt to identify visitors if they do not voluntarily submit their information to The Websites for the purposes of performing a transaction or accessing a feature. With most Internet browsers the User can erase cookies from the User's computer's hard drive, block all cookies from being placed on the User's computer or receive a warning when a web site attempts to place a cookie on the User's computer. Whether or not to accept a cookie on the User's computer is up to the User. However, some features and services may not function properly if the User's cookies are disabled.

Trackers are programs that recognize a unique piece of information contained within a cookie placed on the User's hard drive by another web site. The Website does not use trackers.

Rights in Relation to Personal Information

If you are a resident of California or another jurisdiction where similar rights apply, you may have a number of rights in relation to your personal information. Rights can differ by jurisdiction and may not apply in all instances, but can be summarized in broad terms as follows:

Right of Disclosure or Access

You may have the right to confirm with us whether your personal information has been collected, and if so, to request access to that personal information including the categories of personal information collected, the business use, and the recipients or categories of recipients with whom it may be shared.

Right to Request Deletion

You may have the right to ask us to delete certain personal information concerning you.

Right to data portability

You may have the right to receive personal information concerning you, which you have provided to us, in a structured, commonly used and machine-readable format.

To exercise any of these rights, please contact us as stated below.

How to Contact us

If you have concerns or questions regarding this Notice or if you would like to exercise your rights, you may contact us using any of the methods listed below:

Online: Individual Rights Request Form
Email: privacy@redflex.com
Telephone: 1-877-847-2338

For more information on Privacy at Redflex, please review the Redflex Group Privacy Policy.

Conditions of Use and Changes to this Notice

Your visit and use of The Websites is subject to this Privacy Notice and Terms and Conditions of use. Please note that this Privacy Notice may change from time to time. When Redflex posts any changes it will revise the "last updated" date at the top of this webpage. Photonotice.com may provide a more prominent notice if the changes to this Privacy Notice are significant.