Customer Service

If you experience problems with this site please contact the call center at:



Last Updated May 2014

The Play and Restart buttons are visible but the video will not play.

The video should play in the box just above the Play and Restart buttons. If it does not play you may need to load the Macromedia Flash ActiveX control. If the control is not present then you will see a red "x" in the space where the video should be. Some browsers security settings will block the installation of ActiveX controls. Please consult your users guide for further information.

If you do not see a red "x" in the video box then it is possible the network you are using is blocking streaming content. uses streaming technology to deliver video images to the browser. Many public networks such as libraries or city offices block streaming content.